Today we’re excited to introduce you to Amy Polacsek, one of our Client Success Managers. Our Client Success team are the day-to-day contacts for our partners, and they assist them throughout the entire event lifecycle, from creating their event listings to reporting on their event day metrics. Since joining our team, Amy has been an invaluable asset in establishing close relationships with our partners and assisting them with their event operations, both on- and off-site.
Ever since high school, Amy has had a passion for music and concerts, so when her advisor recommended she pursue a degree in Music Business from Five Towns College in New York, she knew it was the right move for her. During her first summer in college, Amy began working at the Brookhaven Amphitheater as a Window Seller, and by the end of the summer, she had worked her way up to Box Office Manager, where she helped set up ticket sales online and on-site, managed escalated customer service queries, and more.
After that, Amy continued to work the box office for venues across New York, including the Roseland Ballroom, Central Park Series, and Hammerstein Ballroom. Eventually, Amy wanted to move into a role that would offer new challenges and give her more one-on-one time with event organizers. She wanted to have a real impact on the planning, set-up, and success of events.
When Amy discovered an opening at ShowClix, she knew she’d have the opportunity to work with a variety of live events and pass along her expertise to organizers during the entire event lifecycle. Today, Amy continues to be a crucial member of the ShowClix team. She works with the rest of our Client Success team to ensure our partners have everything they need to put on a next-level event.
What does a typical work week look like for a Client Success Manager on the West Coast?
Typically I’m online earlier in the morning to get a few extra hours in with the east coast team, given the time difference. My days are spent helping our partners prepare for their event on-sales, reporting for existing events, or setting up on-site plans. There are usually weekly calls to make sure projects are on schedule, especially for partners who are using multiple Patron Technology products. I’m fortunate enough that I’m located in a city where I can do in-person meetings with our partners and further build on our relationship.
You’ve been a part of the live events industry for over 5 years and have become familiar with the ins-and-outs of different events and venues across the country. How has this experience helped you in your role at ShowClix?
Knowing the event organizer’s perspective is incredibly valuable in my role; I’ve been in their position before and can easily relate. I rely on that to help make the best choices I can for our partners and their setup.
With much of our team spread out across different time zones, how do you ensure timely and efficient communication with our team in our Pittsburgh headquarters?
The time difference definitely has an effect on how I prioritize my work – I’m very aware of the time, and will start my day with what I need the East Coast folks for first. I try to set my schedule so that whatever I’m working on in the afternoon doesn’t require anyone on the East Coast working off-hours when possible. Slack and Zoom calls help keep the lines of communication open, but sometimes it’s just better to talk things out versus sending an email.
You have the unique opportunity of attending many of our partners’ events and assisting them on-site. What’s one of the most memorable experiences you’ve had this past year?
Sephoria was an incredible event to be a part of; it’s the kind of event I would have attended just for fun, which makes it extra special for me!
Where can you be found when you’re not focusing on tickets?
I’m either at the beach with a book, in a kickboxing class working on my tiny muscles, or chasing down the closest thing to a proper NY slice of pizza out here.