Our talented Client Support team is essential to our success at ShowClix. These individuals train and support our partners regarding everything from event set-up to ticket on-sales and beyond. Today we chatted with Jessica Merritt, our Client Support Manager devoted to directing her department in assisting event organizers on a daily basis.
Jessica graduated from Point Park University in 2016 with a Bachelor’s Degree in Sports, Art, and Entertainment Management. Throughout college, she had five different internships and jobs within the entertainment industry, including an internship with Opus One Productions and a position as Box Office Supervisor for the Pittsburgh Riverhounds. She has also worked with the Pittsburgh Penguins Foundation, where she was in charge of managing volunteers for game night silent auctions featuring one-of-a-kind of Penguins memorabilia.
Jessica heard about ShowClix through her studies and heavy involvement in the Pittsburgh entertainment industry. She decided to apply because she was impressed by the notable, large-scale events we partner with, and she joined our team as a Customer Care Representative in 2016. Today, she works out of our Pittsburgh headquarters supporting our amazing partners, and also works many events on-site as part of our Event Operations team.
You’ve been with ShowClix for almost 2 years, and have worked in multiple departments and roles. In your time here so far, what accomplishments are you most proud of?
I’m extremely proud of the positions I’ve transitioned to within two short years. I’ve gone from a Customer Care Representative taking calls from our partners’ customers, assisting with everything from over-the-phone ticket sales to exchange requests, to a Client Support Representative talking to clients about our system, and helping them to succeed. I have now taken on the role of Client Support Manager, managing the day-to-day aspects of the Client Support team while continuing to support our partners. I was also lucky enough to be asked to work onsite at New York Comic Con within my first year in the Client Services Department. Getting to be part of the team working at one of our largest annual onsite events was very exciting!
Being a member of the Client Support team, you interact with our partners on a daily basis. Can you tell us about a unique way you’ve seen one of our tools or features being used?
Our clients push our system to do bigger and better things every day. One unique setup I’ve seen is where a partner took our system and used it for registration for camp events and preschool. While our system can do many things, this really pushed the limits of our features to work in a unique way!
You’ve been working in the event industry for most of your career. How has your previous box office and live event experience helped you succeed in your position at ShowClix?
My previous experience has helped me to connect with our partners on a deeper level, as I’ve been in their shoes before. I’ve been the client calling in with questions on how to use a system function, or questioning the best way to run a particular report. Often times when talking to one of our partners, they ask me for advice about what to do during their event. Since I’ve worked in that field, I feel I can give them genuine advice about how to approach these things.
As our team continues to grow and partner with more and more large-scale event organizers, ShowClix is taking the event industry by storm. What are you most excited about for the future of ShowClix?
I’m very excited to see what unique partners and other organizations we get to work with in the future! Every partner is different and that’s one of the things I like so much about being in Client Support. One minute I could be talking to a dance studio in Florida, and the next I could be helping someone in Texas running a fandom event. No day is the same because we have so many different events to support!
We know that you have worked with the band The Maine. Can you tell us a little about what you do working with them and how you are involved with the band?
In my spare time, I work on the street team for The Maine and other labels under their management. This comprises of a lot of social posts promoting the band across multiple platforms. I also go out in the area and flyer at similar shows where the crowd is the same demographic. The street team’s job is to spread the word about the band and get their music into the hands and ears of as many people as we can!