Did You Know: Custom Questions

  • By Lindsay Biondy | Thursday, December 14th, 2017
Did You Know: Custom Questions

Did you know you can add custom questions to your online checkout process?

The ticket buying process is one of the few pre-event moments where you have your customers’ full attention, so asking custom questions in your checkout is a key opportunity to collect additional information. Take this opportunity to ask questions pertaining to your ticket buyer’s preferences and to help you gather info for marketing campaigns, like How did you hear about us? or What’s your favorite band in our lineup? You could also use this tool to ask event-specific questions. For example, if a meal is included, you can ask ticket buyers to indicate their selection, and if they have any dietary restrictions.

Once you decide to employ custom questions, our system offers three different formats. The text option allows your ticket buyers to provide a custom-written answer. The multiple-choice option allows you to create a question with as many multiple choice answers as you’d like, including an option for a write-in answer. The waiver option allows you to create a customized waiver text that includes a checkbox the ticket buyer must click before proceeding. You can then decide to make any of these formats required or optional to answer. Once your question is ready, you can choose to assign it globally, to specific events, or to specific price levels. You can even set your questions to be asked once per ticket, event, or sale.

Want to know more? Check out our Help Article on managing custom questions!

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