Thursday, September 6th, 2018
When your ticket sales pick up and your fan base grows, so does your customer support inbox. With a relatively lean event staff, your best decision may be to utilize an outside customer support team. How, then, can you be sure that an external call center will provide top-notch support to your customers, while maintaining a consistent experience and event branding every step of the way?
Tuesday, May 29th, 2018
You’ve likely been hearing more about RFID (a.k.a. radio-frequency identification) and its growing presence in live events over the past few years. With all this buzz, you may be wondering what RFID can do to improve your event. What you may not have realized, is just how versatile this technology is!
Tuesday, May 15th, 2018
Your pop-up museum has built a huge following on social media, and ticket sales are going great, but you’re looking to drive even more revenue. Offering products and add-ons alongside your online ticket sales is the perfect way to do this. Read on for our event experts’ suggestions on the best products to offer to your pop-up attendees! (more…)
Tuesday, April 24th, 2018
Pop-up museums and exhibits are taking the event scene by storm, and it’s easy to see why. These events offer exciting, interactive experiences, unique photo opportunities, and so much more. With these events being in such high-demand, organizers need to make sure they are partnering with the right ticketing platform for optimum success. (more…)
Thursday, March 22nd, 2018
Your event staff is a well-oiled machine, working in each of their specific roles to make sure event day goes off without a hitch. That being said, each and every one of your on-site staffers are acting as ambassadors for your event. Keep attendee satisfaction at an all time high by making sure your entire event staff can answer these ten common questions: (more…)
Wednesday, February 7th, 2018
Let’s face it, sometimes event postponement is unavoidable. How you communicate it to your customers during the first week can make all the difference in perception and overall customer experience. Check out our team’s event postponement communication tips below, and keep them in mind when planning your next event. (more…)
Thursday, January 4th, 2018
As we enter a new year, now’s the perfect time to reevaluate your ticketing partner’s services to see what is most important to the continued success of your events. Is there anything you may be missing that could help take your event to the next level? (more…)
Tuesday, December 19th, 2017
As you welcome in the new year, you’re likely considering everything 2018 will have in store for your organization: new events, new technology, and new opportunities. With all these changes, you’ll need a reliable ticketing partner who will be by your side every step of the way. But with many options, how can you be sure you’re making the right decision for your events? (more…)
Tuesday, July 18th, 2017
Whether your event is hosting thousands of cosplayers, families with children, or thirsty beer festival attendees, the primary goal of your admission process is always the same: getting people into your venue as safely and quickly as possible.
Tuesday, November 15th, 2016
Time is of the essence on the day of your event. Both you and your staff are running on high alert making sure those plans you worked on for months are being properly implemented. But as any experienced event professional knows, there are going to be a few event day bumps.
To ease event day stresses, our Event Ops team’s shared their top 10 event day essentials!