Did You Know: Ticket Exchanges

  • By Lindsay Biondy | Tuesday, June 18th, 2019
Did You Know: Ticket Exchanges

Did you know you can enable your customers to exchange their tickets for another time or day?

No matter how excited your customers are for your event, sometimes unforeseen circumstances can prevent them from attending at their originally selected date or time. In these cases, what can they do? In the past, ticket buyers may have needed to try to resell their tickets, appeal for a refund or new tickets, or eat the cost entirely and be forced to skip your event. But with our ticket exchanges tool, you can enable them to simply attend at a later time! Give your customers the freedom to autonomously exchange their previously purchased tickets for others of equal or lesser value for the same event. Not only will this feature give your ticket buyers peace of mind, it will also help you maximize event attendance and save valuable time by reducing call center volume and email requests.

To enable ticket exchanges for your customers, go to the Customers tab in the ShowClix Admin and select “Exchange Settings” on the left sidebar. From here you’ll be able to set rules, create custom messaging, and manage ticket exchange settings. When you select “Enable ticket exchanges,” you’ll add an option to exchange tickets onto your customers’ My Tickets accounts. You also have the option to limit the number of exchanges per order, set a window for when a customer can request an exchange (up to two days before the event, for example), and automatically approve valid exchange requests, so your customers receive their new tickets instantly. Then simply hit “Submit” to start offering ticket exchanges for your event!

For more information on ticket exchanges, feel free to check out our help article.