How to Get Help In The Admin

  • By Anthony | Wednesday, September 14th, 2016
How-To Get Help In The Admin

Noticed anything new in the Admin lately?

You may have seen a blue circle with a question mark in the bottom left — that’s our new help widget. Mouse over it for a list of options that can help you with your ShowClix account, including related help articles for that section, a link to submit support tickets, and even a form to request a demo on a particular feature.

Let’s take a quick look at what our new help widget can do.

Access help articles in the Admin.

  • Click the Help Articles button to expand the sidebar.
  • Now you’ll have access to the complete set of help articles from our knowledge base (https://support.showclix.com).
  • Best of all, you won’t even have to click out of the Admin to read these articles — keep them up alongside your main window while you work!

Submit support tickets.

  • Encountering a problem in the Admin? Click the Submit a Support Ticket button.
  • You’ll be able to enter your info and attach a screenshot before delivering the ticket to our Client Support reps.
  • The widget also automatically passes information to us about what page you were visiting when you encountered the problem.

Request a demo.

  • Seeing something new or intriguing in the Admin, but you’re not sure how to use it?
  • One entirely new feature of this help tool is the ability to request demos of features in the Admin.
  • After your inquiry, a Client Support rep will be in touch to schedule a quick walkthrough of the feature and provide helpful documentation for your future reference.

Other features of the new help widget include a complete library of all of our how-to articles and blog posts — accessible without ever leaving the Admin!

What else could we add to the help widget to help you with your daily activity in the Admin? Let us know at howto@showclix.com!

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