Our Client Success team is made up of event professionals with years of hands-on experience managing and working at events. They take the time to learn everything about our partners and become their personal consultants for best practices and future event planning. Today, we are excited to introduce our Client Success Manager-West Coast, Andrew Toilolo, who comes with over 10+ years of experience in the event industry.
Andrew graduated from California State University Fullerton with a Bachelor’s Degree in Business. Knowing he had a passion for live events, Andrew’s first job was at the House of Blues as a part-time ticket taker. He worked there for 6 years and held various positions like Box Office Manager and Supervisor of Operations where he managed events from start to finish. After the House of Blues sold to Live Nation, Andrew transitioned to the Regional Ticketing Manager, managing all ticketing aspects for both House of Blues Sunset & The Wiltern Theatre. He then moved on to Front Gate Tickets where he was an Operations Manager managing massive events such as Lollapalooza, Austin City Limits Music Festival, and Electric Daisy Carnival Las Vegas. Looking to continue his work with events along the West Coast, Andrew wanted to start a new venture with ShowClix whose team shared his passion for live events and whose admin offered a suite of features that were as unique as his partners’ events.
Andrew brings a widespread skill set to our Client Success team. His diverse background with managing major events gives him a strong idea of customer satisfaction techniques, on-site troubleshooting, and the ability to make valuable recommendations for future events.
As a Client Success Manager, you educate and train our partners on promoting their events through the admin, gathering event intelligence, and using new tools throughout our system. What does a day in your shoes look like?
So far every day has been VERY different. One day I can be giving a demo to a potential partner, or staring at excel sheets and reports all day, the next day I can be testing out new functionality in the system – all from the comfort of my home office here in LA.
You’ve been in the event industry for over 10+ years. In your experience, what is the key to providing exceptional support for our partners?
I think the key is to remember we’re all a team. When the partner is having a victory, I am also having a victory, and vice versa. I think that kind of authenticity and empathy is hard to fake, and easy to see when it’s genuine. And of course, I also live by Dwight Schrute rules, to quote The Office: “Here’s my card. It’s got my cell number, my pager number, my home number and my other pager number. I never take vacations, I never get sick. And I don’t celebrate any major holidays.”
What’s the most exciting part about working in Client Services?
I’d say the diversity of our partners gets me excited on the regular. One weekend Matt Donnelly and I worked a Video Game fan event, met up with our partner Anime Expo, stopped by Museum of Ice Cream, visited Circus Vargas, then down to San Diego to see Wonderspaces. Such a crazy diverse roster full of amazing events.
You’ve been to dozens of live events all over the world. What was the coolest experience you had while attending an event?
I’ve been stranded at a rave (Electraglide) in Tokyo. I’ve gone to Adam Sandler’s Christmas party and seen Devo play with Flavor Flav on drums. I’ve watched Swedish House Mafia with Paul McCartney and Paris Hilton – LA is a strange town, but, by far the coolest experience has been seeing Prince at a private show. There was only 60 people in attendance, he started playing at 3am and played into the morning.
On a typical weekend, where can we find you in the City of Angeles?
If you can break me away from Overwatch long enough, I can usually be found at a show or some underground party like A Club Called Rhonda. Live music is a passion of mine. This summer, as a patron, I attended EDC Las Vegas, FYF Fest, and Lollapalooza. I also have plans to attend Austin City Limits music festival in Austin this year.