Meet the Team: Anne Celedonia, Customer Care Representative

  • By Cara Hoover | Monday, June 6th, 2016
Meet the Team: Anne Celedonia

Today we are thrilled to introduce Anne Celedonia, one of our Customer Care Representatives, and one of the most musically talented members of the ShowClix team! Anne has had a passion for performing and events ever since she began taking piano and vocal lessons at the age of 5.  As Anne grew, so did her passion for music, and she graduated from the prestigious Berklee College of Music with a degree in Music Business Management.

While searching for opportunities in the entertainment industry, Anne found a job opening at ShowClix as a Customer Care Representative. After a few months of working at ShowClix, she also auditioned and began performing at Howl at the Moon, an exciting new piano bar in downtown Pittsburgh.

Although she has had great success, Anne is no stranger to adversity. Last year, she developed vocal trauma and had to step away from the spotlight to have surgery on her vocal cords. The surgery was very successful and she is back to performing at different venues throughout Pittsburgh and as well as organizing fundraiser events for Magee Women’s Clinical Trial Research.

Today at ShowClix, Anne continues to work alongside our Customer Care Team helping to ensure customer satisfaction by answering inbound calls from ticket buyers, ticket sellers, and our clients.

What does a typical day at ShowClix look like for you? 

Most of my day consists of assisting customers in purchasing tickets or answering questions about a specific event. We receive many requests by phone and email that need addressed throughout the day. I also have side projects for other departments. This can range from finishing sales research spreadsheets to completing backfill within our customer relationship management system.

Outside of my responsibilities as a Customer Care Representative, I love to make the work day fun and get to know my co-workers. ShowClix always feels like a close-knit team, which is what makes this job so great!

What qualities do you think make a successful Customer Care team?

There are two qualities I believe are important to create a great team, with trust being the first one. Trusting your teammates means you can depend on them to work hard and help when you need it-just as you would for them. This could be something as simple as notifying you of a policy change for a client, assisting you through a tough customer request, or simply offering to switch shifts. This goes hand in hand with encouragement. Everyone has hard days. Having co-workers that help lift you up during those times is what keeps you strong, and having a strong department stems from great management, which we are very lucky to have!

What do you think is the most rewarding part about your role?

There are some really great customers I have had the pleasure of ‘meeting’ over the phone. It only takes one genuinely appreciative person to make your day, and that is one of the most gratifying feelings in the world.

One other rewarding part about my role are the people I get to work with. I absolutely love this team. It’s really as simple as that! I have never been surrounded by a group of individuals as passionate not only about their work, but the company they work for. We appreciate each other, which I think is really rare.

Who are some of your biggest musical influences?

I could probably write pages and pages about the artists who have shaped my musical identity, but I’ll stick to my top three. One of the first bands I fell in love with was The Who. From their songwriting to their crazy performances, they really cannot be replaced, and I could never get sick of them.

Growing up in the 90’s, everyone had their favorite Mickey Mouse Club member turned pop star. Mine was Christina Aguilera. Her powerhouse vocals and in-your-face personality has been the most noticeable influence to my vocal style.

Last, but not least, is someone I grew up listening to thanks to my grandfather’s love of jazz. Her name is Ella Fitzgerald. She’s classic, her voice is buttery and captivating, and she makes the whole world seem effortless and full of joy.

If you could open for any artist on tour right now, who would it be and why?

I thought this would be a really hard question to answer because I love so many artists and would probably die if I ever met them, let alone opened for them, but the answer was pretty easy; Andrew McMahon. He’s been one of the largest influences in my life and is a huge reason I’m even still pursuing music.

Andrew, a singer/songwriter, has been the frontman of a few different projects. The best part about him is he leads his alternative/indie rock bands as a pianist in a world full of mainly guitar players and electronic dance music (EDM).

His story is really incredible. Andrew is a cancer survivor. He was diagnosed at age 22, is now a 10 year survivor, and has since created a foundation, helping fund and create awareness for young adult cancer.