Wednesday, October 31st, 2018
Regardless of the season, it’s important to be prepared for unexpected weather issues surrounding your event. When you have to make the tough call to postpone, change, or cancel, you want to make sure your customers understand the situation as thoroughly as possible. Luckily, event organizers have more options at their disposal than ever before to stay in quick, easy contact with their ticket buyers! Read on for our breakdown of tools you can use to best keep your ticket buyers informed in the event of inclement weather. (more…)
Thursday, September 6th, 2018
When your ticket sales pick up and your fan base grows, so does your customer support inbox. With a relatively lean event staff, your best decision may be to utilize an outside customer support team. How, then, can you be sure that an external call center will provide top-notch support to your customers, while maintaining a consistent experience and event branding every step of the way?
Thursday, August 9th, 2018
Right after your event ends is the perfect opportunity to collect valuable insight from those most engaged with it: your attendees! A post-event survey is a great tool in gaining meaningful feedback about your event, and subsequently putting that feedback to work by improving scheduling, content, and more for future events. That being said, you’ll need to ask the right questions to gain these actionable insights. Read on for our breakdown of the types of questions you should include in your post-event surveys! (more…)
Tuesday, May 29th, 2018
You’ve likely been hearing more about RFID (a.k.a. radio-frequency identification) and its growing presence in live events over the past few years. With all this buzz, you may be wondering what RFID can do to improve your event. What you may not have realized, is just how versatile this technology is!
Tuesday, May 15th, 2018
Your pop-up museum has built a huge following on social media, and ticket sales are going great, but you’re looking to drive even more revenue. Offering products and add-ons alongside your online ticket sales is the perfect way to do this. Read on for our event experts’ suggestions on the best products to offer to your pop-up attendees! (more…)
Tuesday, April 24th, 2018
Pop-up museums and exhibits are taking the event scene by storm, and it’s easy to see why. These events offer exciting, interactive experiences, unique photo opportunities, and so much more. With these events being in such high-demand, organizers need to make sure they are partnering with the right ticketing platform for optimum success. (more…)
Thursday, March 8th, 2018
Festival season is upon us, bringing with it all the food, fun, and entertainment we’ve come to know and love! That being said, many festivals rely on sponsorships to help them succeed. With so many festivals out there, how can you ensure that yours stands out to potential sponsors? (more…)
Wednesday, February 7th, 2018
Let’s face it, sometimes event postponement is unavoidable. How you communicate it to your customers during the first week can make all the difference in perception and overall customer experience. Check out our team’s event postponement communication tips below, and keep them in mind when planning your next event. (more…)
Wednesday, September 20th, 2017
Social media is, by definition, a very public forum. Whether it’s positive or negative, every legitimate question deserves a response. Letting your customers know their questions are being heard and addressed fosters a good relationship with you and your fans, and can serve to help how your event is perceived. (more…)
Thursday, December 22nd, 2016
When the weather is especially unpredictable and event organizers have to make the tough call to postpone an event, an effective communication strategy is a must. To spread the word quickly and smoothly, use tools within the ShowClix admin coupled with social media updates to craft a foolproof plan.